WHITE LABEL CALL CENTER

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You can be a White Label Call Center Reseller
SkySwitch enables any Reseller to offer carrier class contact and call center service to any size business.
Your White Label Call Center Solution includes:


- True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources

- Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants   

- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments

- Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
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  - Choice of agent deployment options with soft clients, IP phones or using traditional phones

  - Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants

  - Integrated self-service IVR capabilities and Integrated voice recording

  - Strong predictive and preview dialer options for outbound campaigns 

  - Powerful real time monitoring and analytic reporting tools

Why SkySwitch
  • ​Best of Breed Platforms
  • ​Unmatched Reliability with Always Active core
  • ​Control and Flexibility
  • ​Supported by Experienced Professionals
INCREASE YOUR SALES
SIMPLIFY YOUR COMMUNICATIONS
SEAMLESS INTEGRATION
PROVIDE BETTER END-USER MANAGEMENT
Overview
SkySwitch enables any Reseller to offer carrier class contact and call center service to any size business. Like all of the platforms in the SkySwitch ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

SkySwitch CCaaS is a proven platform that has been deployed for highly reliable contact center services.
New Revenue Opportunity
Increase revenue per customer by providing advanced Contact Center-as-a-Service (CCaaS) to existing and new customers.
Value-Add Services
Offer value-add services, such as networking services, telephony (minutes) services, and professional services.
Differentiation in the Market
Enjoy differentiation in the market by offering full end-to-end services to your customers.

Increase ‘Stickiness’
Increase ‘stickiness’ with your customers. Applications, such as contact center provide opportunities to develop high customer loyalty.

Provide a Wide Range of Solutions
Address needs of a wide range of customers, from small-businesses to mid-market and large enterprises
Pricing
Our per seat pricing allows you to pay-as-you-grow with no capital expenses and linear, predictable operating expenses.
You can be a Call Center White Label Reseller
SkySwitch enables any Reseller to offer carrier class contact and call center service to any size business.
Your White Label CCaaS Solution includes:


- True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources

- Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants   

- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments

- Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants

  - Choice of agent deployment options with soft clients, IP phones or traditional phones
  
- Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
  
- Integrated self-service IVR capabilities and Integrated voice recording

  - Strong predictive and preview dialer options for outbound campaigns

  - Powerful real time monitoring and analytic reporting tools
Find out More
Why SkySwitch
  • ​Best of Breed Platforms
  • ​Unmatched Reliability with Always Active core
  • ​Control and Flexibility
  • ​Supported by Experienced Professionals
SkySwitch Features
  • ​Geo Redundant - Truly Multi-Tenant, Scalable Network Architecture w/ Auto Failover 
  • ​White Label iOS & Android Smart Phone Apps w/ Voice, Video & SMS 
  • ​White Label Class 5 PBX Functionality with Vmail Transcription & Call Recording 
  • ​White Label Zero-Touch Auto-Provisioning that Supports Yealink, Polycom, Vtech and Others 
  • ​White Label Storefront to Order and Drop Ship Equipment to End Users 
  • ​White Label Business SMS Platform 
  • ​White Label Web & Video Conferencing Platform 
  • ​White Label WebRTC for Mac & Windows w/ Voice, Video, SMS 
  • ​White Label Call Center Applications 
  • ​White Label Video Surveillance  Platform 
  • ​Learning Management System w/ How to Videos (SkySwitch University) 
SkySwitch Features
Geo Redundant - Truly Multi-Tenant, Scalable Network Architecture w/ Auto Failover 
White Label iOS & Android Smart Phone Apps w/ Voice, Video & SMS 
White Label Class 5 PBX Functionality with Vmail Transcription & Call Recording 
White Label Zero-Touch Auto-Provisioning that Supports Yealink, Polycom, Vtech and Others 
White Label Storefront to Order and Drop Ship Equipment to End Users 
 White Label Business SMS Platform 
White Label Web & Video Conferencing Platform 
White Label WebRTC for Mac & Windows w/ Voice, Video, SMS 
 White Label Call Center Applications 
White Label Video Surveillance Platform 
Learning Management System w/ How to Videos (SkySwitch University) 
Others that have moved to SkySwitch have this to say...

Dan Crabill, President – Intellivoice

“SkySwitch is our third VOIP switching platform and by far the most cost effective. The CAPEX route on the first two was expensive and with all the engineering overhead they required, the profit margins just weren’t there for us. Skyswitch was a fraction of the startup cost. Their features and functionality allowed us to compete at a very high level and with us being able to dedicate 90% of our resources on sales and support, it’s a win, win for both our customers and our bottom-line.”

Guy Fawkes, CEO – Telepath

“Being with one of leading white label platform providers in the US for four years was good, but never great. With long and multiple service outages, limited features and broken promises year after year, I just could not build a solid business model under that premise. I was introduced to SkySwitch by a colleague and as they say, the rest is history. Their platform, call quality, uptime, UC features and support were exactly what I was looking for in a true partnership. I immediately converted all my customers from provider C to SkySwitch in less than 60 days and I simply could not be more elated.”
Watch real resellers talk about their experience with SkySwitch
WANT TO LEARN MORE?
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